Installation for individuals

Troubleshooting order issues

If you get errors when you’re ready to pay for your subscription, there are a few things you can check.

Place separate orders

If you combine different product license types or terms in the same order, you may see an error message. Place separate orders for each product type or subscription term.

Restart your browser

Closing and restarting your web browser may resolve issues.

Clear the cache and browsing data

Data from previous visits can cause problems when you order.

Try a different browser

If other troubleshooting options don't work, try using another web browser.

Help with placing an order

If you have trouble placing your order online, contact our Customer Care specialists for help with the following:

  • Selecting the software you need
  • Understanding subscription options
  • Placing an order
  • Accessing your software and services after purchase